Terms of Service

1. Who we are

Popcoach is run by POPCOACH LLC, a Florida limited liability company. Our mailing address is 1701 N Florida Ave Unit 509, Tampa, FL 33602-2271. "We", "us" and "our" mean Popcoach. "You" means the person using Popcoach.

Popcoach is a marketplace. Coaches are independent businesses, not our employees. When you book a coach, the coach provides the session, event, experience or content. We run the platform, take payment and pay the coach. Studio classes work differently: see section 7.

2. Your account

3. Using Popcoach as a client

Booking and paying

Prices and fees

Promo codes. Coaches can offer promo codes on popup tickets. Codes don't work on sessions, experiences or content.

Popup waivers. Some popups ask you to sign a liability waiver after you buy a ticket. The waiver is a separate agreement, and you can read it before you sign. We keep signed waivers, even if you delete your account.

Community groups. If a popup is linked to a coach's community group, buying a ticket adds you to that group. You can leave any time.

4. Cancellations and refunds

The main rule: a refund is always the full amount you paid, or nothing. There are no partial refunds. A full refund includes the platform fee and card processing fee you paid. Refunds go back to the card or wallet you paid with. How long it takes to show up depends on your bank.

The policy you saw when you bought is the one that applies. We save the cancellation policy on your purchase at the moment you pay. If the coach changes their policy later, your purchase keeps the old one.

Sessions (including sessions at partner gyms)

Experiences (private groups, company events, brand work)

Popup tickets

Courses, products and libraries (online content)

Studio classes. See section 7. Popcoach doesn't take payment for studio classes, so anything you paid a studio is covered by the studio's own refund rules.

Disputing a charge with your bank. Please contact us first at general@popcoach.io. We can usually sort it out faster.

5. Coaches: the basics

These sections apply if you list anything on Popcoach.

You're independent. You run your own business. You're not our employee, agent or partner. You decide what to offer, when, where and at what price, within these Terms. You're responsible for your own business costs, permits and insurance.

You're responsible for what you offer.

Verification. You can upload certifications, CPR/AED cards and proof of insurance. Our team reviews each one. You get a Verified badge if at least one approved document is current. The badge means we checked the document you gave us. It doesn't mean we've done a background check, watched you coach, or guarantee your work. You can publish without the badge.

Keep bookings on Popcoach. Don't ask clients to pay you outside Popcoach for anything they found or booked on Popcoach.

Cancelling. If you have to cancel, cancel in Popcoach so every client is told and refunded in full. When you cancel a popup, you write a short message that goes to everyone with a ticket. Don't just not show up.

Refunding a client. You can give a full refund (never a partial one) for a popup ticket, a past session or experience, or a content sale, as long as the sale hasn't been paid out to you yet. You need to give a reason, and the client gets an email. Once a sale has been paid out, contact us and we'll handle it. You aren't paid for a refunded sale.

Brand work and company bookings. For brand work, you describe in your quote what you'll deliver and how the brand may use the content. That part is an agreement between you and the brand. Popcoach takes payment and pays you, but isn't a party to the creative or usage terms.

Partner gyms. To train at a partner gym, you accept that gym's space agreement in Popcoach. It's a separate agreement, and it's updated when the gym's rules change.

6. Coaches: plans, fees, payouts and taxes

Platform fee

Coach plans

Every coach is on one of three plans. Starter is free. Pro and Studio are paid monthly subscriptions.

Founding coach price. If you had a coach profile on Popcoach before November 2, 2026, or you start Pro or Studio by 11:59 pm Eastern time on December 31, 2026, you pay $29 a month for Pro or $79 a month for Studio. The founding price stays with your account for life. It carries over if you change between Pro and Studio, and you get it again if your plan ends and you start one later.

Free period. Coaches who start with the founding price get their first month free. After the founding offer ends, new plans come with a 30-day free trial. Each coach gets one free period, ever. When it ends, your plan carries on at the monthly price unless you cancel before then.

Paying for a plan

Renewal. Your plan renews automatically every month until you cancel. We, Apple or Google charge the monthly price on each renewal date.

Cancelling. You can cancel any time. On the website, choose Downgrade to Starter in Your plan. In the apps, cancel in your Apple or Google Play subscriptions. You keep your plan until the end of the month you've paid for, then you move to Starter. On the website, you can undo a scheduled change with Cancel change before it takes effect.

Changing plans. On the website, moving up (Pro to Studio) starts straight away, and the new price starts from your next billing date. Moving down (Studio to Pro, or to Starter) takes effect at the end of the month you've paid for. We confirm every change on screen. In the apps, Apple or Google decide when a change takes effect and how it's billed.

Refunds. Plan payments aren't refunded for part of a month, including when you cancel or move down partway through. If you think you were charged by mistake, contact us. For a plan bought through Apple or Google, refunds are handled by them.

If a payment fails. A failed payment doesn't end your plan straight away. You keep your plan and its fee rate while the payment is tried again, and the amount is still owed. Please update your card in Your plan. Apple and Google try again for a period they set, and if they end the subscription, your plan ends and you move to Starter.

Deleting your account with a plan. Deleting your account cancels a plan you bought on the website. A plan bought through Apple or Google has to be cancelled there first, because we can't stop their charges.

Payouts

Taxes. You're responsible for your own taxes on what you earn. Popcoach doesn't collect sales tax, and doesn't send tax forms yet. Your Earnings page lists your sales and payouts for your records.

7. Studio classes

A coach or studio on the Studio plan can run class booking on Popcoach: a class schedule, drop-ins, class packs, memberships, waitlists and check-in.

Paying the studio. Popcoach doesn't take payment for studio classes, packs or memberships. If you pay a studio, you pay it directly, outside Popcoach, under the studio's own terms and refund rules. Popcoach isn't part of that payment.

Credits. The studio adds class credits, packs or memberships to your account in Popcoach. You use a credit to book a class. If credits have an expiry date, it's shown in the app.

Booking and cancelling. Each studio sets how far ahead you can book, its cancellation cutoff, and whether a late cancel or a no-show uses up your credit. These rules are shown when you book and saved with your booking.

Waitlists. If a class is full, you can join its waitlist. If a spot opens, we book you automatically with one of your credits and let you know. If you have no credit left, the spot goes to the next person. Close to the start of class, the studio's own cutoff applies and no one is moved up automatically.

If the studio cancels a class, your credit comes back.

A studio is responsible for its classes in the same way a coach is (sections 5 and 14).

8. Content you post, and content you buy

What you post stays yours. That includes your profile, photos, posts, comments, messages, reviews, courses and files. You give us permission to host it, show it, copy it as needed to run Popcoach, deliver it to people who buy it, and use your public listings and profile to promote Popcoach. This permission is worldwide and free. It ends when you delete the content or your account. It doesn't end for copies already delivered to buyers, records we have to keep, or backups that clear out over time.

Only post what you have the right to post. Before you upload a document to build a course, you confirm you own it or have permission to use it.

How course import works. When you import a document, Popcoach uses secure cloud services and AI to read it and draft your course. Nothing is published until you review and approve it. Your original file stays private to your account.

Content you buy. When you buy a course, product or library, you get a personal license to use it for yourself.

Access codes. A coach can give you a free code that unlocks a course. It works like a free purchase.

Content in the apps. Courses and other online content can't be bought in the iPhone or Android app. You can use what you've bought in the apps.

Reviews. Only review a session, popup or experience you actually attended. We check reviews before they appear, and we may decline or remove one that breaks these Terms. Coaches can't remove reviews of themselves.

Our name and app. The Popcoach name, logo, design and software belong to us. You can't copy them or use them to suggest we endorse you.

9. Community rules

We have zero tolerance for abusive or objectionable content and behavior. These rules apply everywhere on Popcoach: messages, community groups, posts, comments, course comments, reviews, profiles, and in person at sessions, classes and events.

Not allowed:

Who can message whom. Clients can message coaches. A coach can only start a chat with someone who has a connection to them, such as a booking, a ticket, a request, a purchase or community group membership. Only a community group's owners can post in it. Members can comment. Owners can remove posts and comments in their groups.

Report. You can report a message, chat, post, comment, course comment, review or profile. Choose Report from its menu, pick a reason and add a note if you like. Coaches can also report a client from their client list. You can email general@popcoach.io too. If someone is in danger, call 911 first. We don't tell the person you reported that you reported them.

If a coach blocks you, you're also removed from the community groups they run, and you can't join them again. Blocking doesn't cancel bookings, tickets or payments you already have. You can see and unblock the people you've blocked in Privacy and data, under Blocked people.

What we do. Our team reviews every report within 24 hours. If something breaks these rules, we remove it. We may also suspend or close the account of the person who posted it. A suspended person can't send messages, post, comment or review. A suspension doesn't cancel bookings or tickets, or touch money that's owed. We decide what action to take based on what happened. We let you know when we've reviewed your report, but we don't always say what we did.

Filtering. We block posts, comments, course comments and reviews that contain certain offensive words. Private messages aren't filtered, but you can report them.

10. Payments and our payment partners

Square processes card payments, including Apple Pay and Google Pay. Coach plans bought in the apps are processed by Apple or Google. When you pay, you also agree to the terms of the payment method you use. Coach payouts are made by QuickBooks direct deposit. We don't store full card numbers.

11. Privacy

Our Privacy Policy explains what we collect and how we use it. Some highlights:

12. Apple and Google

If you got Popcoach from Apple's App Store

1. These Terms are between you and Popcoach, not Apple. Popcoach, not Apple, is responsible for the app and its content.
2. You can use the app on Apple devices you own or control, as Apple's App Store Usage Rules allow.
3. Apple has no duty to provide maintenance or support for the app.
4. If the app fails to meet any warranty that applies, you can tell Apple, and Apple will refund what you paid for the app, if anything. The app is free. Apple has no other warranty duty for the app, as far as the law allows. Any other claims, losses, costs or expenses from a warranty failure are Popcoach's responsibility, not Apple's.
5. Popcoach, not Apple, is responsible for any claims about the app, including product liability claims, claims that the app breaks a law or regulation, and consumer protection or privacy claims.
6. If someone claims the app or your use of it infringes their intellectual property, Popcoach, not Apple, is responsible for investigating, defending, settling and resolving it.
7. You confirm you're not in a country under a US government embargo or named as a "terrorist supporting" country, and you're not on any US government list of prohibited or restricted parties.
8. Questions, complaints or claims about the app go to Popcoach: POPCOACH LLC, 1701 N Florida Ave Unit 509, Tampa, FL 33602-2271, general@popcoach.io.
9. You must follow any third-party terms that apply when you use the app, such as your mobile carrier's.
10. Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple can enforce them against you.

If you got Popcoach from Google Play: these Terms are between you and Popcoach, not Google. Google Play's own terms cover downloading the app, and any coach plan you buy through Google Play.

13. Ending your account

You can delete your account at any time. Use "Delete my account" in Privacy and data, on the website or in the iPhone or Android app, or email general@popcoach.io.

When you delete your account:

If you have an active studio membership, cancel it first. The delete screen shows you how.

Coaches: you can't delete your account while you have an upcoming popup with tickets sold, upcoming bookings, or payouts we haven't sent yet. The same goes for a studio with upcoming booked classes or active members. Cancel or finish those first, or contact us. A coach plan bought through Apple or Google has to be cancelled there first (section 6).

We can suspend or close an account that breaks these Terms, puts people at risk, or is used for fraud. Where it's safe to do so, we'll tell you why. A suspension doesn't cancel bookings or touch money that's owed. Coaches are still paid for sales they delivered, unless the sale is refunded.

14. Fitness risk, disclaimers and limits

Exercise has risks. Training can cause injury. Check with a doctor before you start, especially if you have a health condition, an injury or you're pregnant. Stop if something hurts. Nothing on Popcoach is medical advice.

We don't control coaches. Coaches and studios are independent. We don't supervise their sessions or classes, and we don't guarantee their qualifications, results or conduct, beyond reviewing the documents described in section 5. The coach is responsible for what happens at their sessions and events.

Popcoach is provided "as is". We work hard to keep it running, but we can't promise it'll always be available, error-free or secure. As far as the law allows, we don't give warranties beyond what these Terms say.

Limits on what we owe. As far as the law allows:

Your responsibility to us. If you break these Terms or the law, and someone makes a claim against us because of it, you'll cover our reasonable costs. For coaches, that includes claims about your sessions, classes, events and content.

15. Disagreements

Talk to us first. Email general@popcoach.io. Most problems can be fixed quickly.

Governing law. These Terms are governed by the laws of the State of Florida.

Arbitration. If we can't sort out a disagreement, it goes to binding arbitration with the American Arbitration Association, in Florida, on an individual basis. That means no class actions and no jury trials. Either of us can take a claim to small claims court instead. You can opt out of arbitration by emailing general@popcoach.io within 30 days of first agreeing to these Terms.

Courts. Anything that doesn't go to arbitration or small claims goes to the state and federal courts in Hillsborough County, Florida.

16. Changes to these Terms

17. Other things

18. Contact

Email general@popcoach.io.

POPCOACH LLC, 1701 N Florida Ave Unit 509, Tampa, FL 33602-2271